Counselling Services

Counselling services are available to students for psycho-emotional support and therapeutic intervention. These services are available online and on campus. To make a booking please head to your Student Hub on Canvas.

The benefits of this include:

  • Familiarising yourself with therapeutic approaches.
  • Learning new behaviors and/or responses which can help you to achieve your goals (which can support the kind of life you would like to have).
  • Understanding your own thoughts, feelings and responses better.
  • Developing skills and understanding for improving relationships.
  • Working towards greater self-understanding and fulfillment.


Counsellor: Suzanne Pfitzner
Availability on campus and online
  • Tuesday – 10.30 am – 4.30 pm
  • Friday – 10.30 am – 4.30 pm
Counsellor: Candyce Linington
Availability online
  • Tuesday – 9.30 am – 4.30 pm
  • Wednesday – 9.30 am – 4.30 pm
Counsellor: Grace Versace
Availability on campus:
  • Thursday – 10am – 4pm
  • Friday – 10am – 4pm
Counsellor: Lisa Duggan
Availability on campus:
  • Tuesday – 10 am – 2 pm
  • Wednesday – 9 am – 2 pm

Academic Support

Academic Support helps students realise their learning, studying and academic potential. The team is available to all students from the very beginning of their studies right through to graduation. There are online resources available which are currently being updated for next year. An individual 1:1 session (30mins) can be booked with a team member anytime and this is done via the support page on Canvas.

Study Skills Resources have been developed for students in establishing good study practices from the onset of your learning at Ikon and to ensure that you are aware of the expectations when it comes to the more formal part of your learning and assessments.­ This can be found on your Student Hub.

While the team has individual specialties, any one of them can assist in areas such as:

  • Study habits, time management, procrastination
  • Understanding an essay or assignment task
  • Essay planning, writing, and editing
  • APA-7 referencing
  • Discussing key concepts related to specific subjects
  • Using and integrating lecturer feedback for assignments.
  • And more

To book an appointment login to your student hub on Canvas. For any questions please contact 1300 000 933.

Student Wellbeing

The wellbeing coordinator is the first point of contact for student issues. They can help you with the following:

  • Referral to Counselling or Academic Support
  • A point of contact when you are i immediate need of mental health support
  • In cases where you have issues with teachers, staff or students
Meet the Wellbeing Coordinator

In addition to her academic role at Ikon, Rebekah (Bek) works two days a week as the wellbeing coordinator.
Bek is a creative arts and equine-assisted psychotherapist based in the Adelaide Hills region. As a registered NDIS provider, her client base is diverse. She works extensively in the realms of autism, mood and personality disorder, depression, anxiety, trauma, complex grief, addictions and various disabilities.

Following a 16-year career as a digital producer in the arts and creative media industry, she qualified as a creative arts therapist in 2012. She holds an Advanced Diploma in Transpersonal Art Therapy, a Graduate Diploma in Art Psychotherapy and is currently undertaking her Masters in Counselling and Psychotherapy. Rebekah is also a certified equine-assisted psychotherapist, working with horses as her therapeutic assistants.

Student Experience Team

All our Experience Team Members are dedicated to support and guide you all through your journey at Ikon.
Each of us is highly experienced and can answer your query such as:

  • Timetables and Attendance
  • Enrolment Options / Study Plans /Academic Progression
  • Special Consideration
  • Reasonable Adjustment
  • Submissions / Marking / Resulting / Grades
  • Transcripts
  • Deferral / Withdrawal / Exit Points
  • Guidance through your Student Portal
  • RPL / Credit
  • Referral to student support services
  • Library
  • Printing, copying, access to on-campus computers
  • Appeals / Remittance of Fees
  • Public Transport Concession Card
  • Note we operate as a national team so although we are based at different campuses, we can support all student nationwide.

Other Student Support Services

The Ikon Institute of Australia is committed to providing a supportive and positive environment for all members of its community and beyond. This extends to providing student support throughout the entirety of a students’ journey with us, through the provision of the following services:


Our orientation week (O-week) program has been developed to equip you with the tools to succeed at Ikon, and to ensure that all our students have equivalent opportunities for a successful transition into and progression through their course of study, irrespective of their educational background, entry pathway, mode or place of study.

During O-week, we conduct a number of orientation sessions covering:

  • behaviours that we expect of you as a condition of your enrolment
  • important dates
  • key locations on campus
  • Ikon facilities
  • Student academic and wellbeing services
  • Health and safety on campus, including emergency procedures
  • Sexual assault and sexual harassment policies
  • consent
  • safety and security online
  • student Experience Team contact details
  • question time
  • social activities
  • tour of the facilities including the library
  • academic preparedness
          • Key learning outcomes
          • Academic integrity and misconduct
          • Scholarly writing
          • Sourcing literature
          • Software and materials required for the course
          • Tips for study techniques
          • Key staff contact details

    It is compulsory for all new students to attend O-week.  But more importantly, it will ensure that you will transition successfully into your studies at Ikon!

    Student Handbook

    The Student Handbook contains information on services, facilities, resources available to students, contact details for key members of staff at Ikon, and other relevant information to assist you with your studies.  You will be provided with a copy of the handbook during your orientation, and it can also be found in the Student Hub in Canvas.


    Grievances and Appeals

    At Ikon, we are determined to ensure you have a great experience and are successful in your studies. We are committed to providing you with the support you need to feel safe and supported while you study with us.  If you have a grievance or complaint please see a member of our Student Experience Team.  We will always endeavour to find a solution for you, but if you don’t feel satisfied with the outcome, there is a formal Grievance and Appeals policy and procedure available to all students.

    If you wish to lodge a complaint or concern about Ikon, you can contact the Tertiary Education Quality and Standards Agency

    Policies and Procedures


    All Ikon students have access to a range of on-campus facilities.

    All Ikon students have access to a library of resources which may be borrowed.

    Break-Out Rooms
    Available for students to study and have lunch. A fridge and microwaves are available for use.

    Wi-Fi access
    All Ikon facilities have full student Wi-Fi access. Login details are available during orientation.

    Special Needs

    At Ikon we are committed to providing appropriate and reasonable adjustments to students with a disability or chronic health condition. If you have a disability, illness, injury or health condition that impacts on your academic studies, or if you care for someone who does, speak with a member of the Student Experience Team so that we can work with you to provide practical, individualised supports to assist you to succeed with your studies.