Student Support Services - Ikon Institute Of Australia
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Student Support

We are dedicated to nurturing a positive
atmosphere for everyone in our community.

Your success and well-being matter to us.

We offer a range of student support services to assist you in your academic journey at Ikon and beyond. From academic support, wellbeing services and Mental Health Support, we are here to guide and support you whenever you need us.

For a comprehensive overview of the services, facilities and resources available to you as an Ikon student, please read our Student Handbook. It also includes contact details for key Ikon staff members and other relevant information to assist you with your studies. You will receive a copy of the handbook during your orientation. It is also always accessible in the Student Hub section on Canvas.

Student Experience Team

Our friendly and highly experienced Student Experience Team provides administrative support to Ikon students with queries relating to:

  • Timetables and attendance
  • Enrolment options and study plans
  • Special consideration and reasonable adjustment
  • Submissions and grading queries
  • Transcripts and academic progression
  • Deferral, withdrawal, and exit points
  • Student portal guidance
  • Recognition of prior learning/Course credit
  • Referrals to student support services
  • Library access
  • Appeals and fee remittance

We operate as a national team, which means we can support all students across Australia, regardless of campus location.

National Student Experience Details
Phone: 1300 000 933 (Ext #1)
Phone contact hours: 8:30am to 6:00pm
Email: [email protected]

Academic Learning Support

Our Academic Learning Support (ALS) is dedicated to helping you reach your full learning and academic potential and is designed to help you establish effective study practices. It aims to ensure you understand the expectations for formal learning and assessments, providing continuously updated resources with essential information and advice to support your success in your studies.

Through the ALS online platform, you have access to:

Additional Study Support: Ikon partners with Studiosity to provide extra study support to students during the trimester. Studiosity Plus is an online academic support service that helps students with their learning outside of the classroom. It offers instant written feedback on drafts like essays, reports, or other assignments.

Resources: Resources are available for topics such as time management and study planning, reading techniques and strategies, academic integrity and referencing, academic writing skills, research skills, and understanding assignment types and task requirements.

Individual Appointments: Schedule personalised sessions with our Academic Support Team specialists to enhance your understanding of subject content and improve your study skills. Dedicated meeting rooms are available for one-on-one meetings with our academic teaching staff.

Skills-building Workshops: Participate in live online workshops focused on research and writing skills, referencing style, usage of electronic resources, time management, and general study skills. Register for workshops via the ALS online platform.

Student Wellbeing

Counselling Service | Sonder

In partnership with Sonder, we provide support for your emotional wellbeing and personal growth through our wellbeing and counselling services. Sonder offers a smartphone app that gives you access to 24/7 safety, medical and mental health support via either live chat or phone, and in-person assistance when you need it.

Whether you are struggling with academic stress, homesickness, relationship issues, anxiety, loneliness, or anything that is concerning you, Sonder is available for you.

24/7 Multilingual chat and call support

The Sonder support team can provide advice & support in English or your native language and is available 24/7.

Confidential care and advice

Feel secure knowing that anything you share with the Sonder team is completely confidential and will not be shared with anyone.

Track My Journey

Leaving a friend’s place late at night? Sonder’s Track My journey feature can help you stay safe and comfortable during your trip. Enter your destination and mode of travel and the Sonder Support Centre will monitor your every step of the way until you have safely reached your destination.

Access resources and articles

To help you look after yourself while you’re studying at home, Sonder has a library of self-help articles, videos, and advice on how to be healthy – which you can access online or via the app.

You can also reach them via phone, 1800 234 560

Emergency/critical incident

In an emergency, where your life or safety are at immediate risk, please dial 000 or contact Sonder using the Sonder App or phone 1800 234 560.


More information

For more information about Sonder’s services, click here

Download for iPhone
Download for Android

Student Orientation

Our Student Orientation program is specifically designed to provide you with the necessary tools to succeed at Ikon. We ensure that every student has an equal opportunity to seamlessly transition into and progress through their chosen course of study, regardless of their educational background, entry pathway, or mode of study.

During O-Week, we host informative sessions on:

  • Important dates to remember
  • Study expectations
  • Campus locations and facilities
  • Student support resources
  • On-campus and online safety
  • Emergency support services
  • Social events
  • Academic readiness covering key learning outcomes, academic integrity, misconduct, scholarly writing, sourcing literature, software and materials required for the course, tips for effective study techniques, and contact details for key staff members.

Additional Student Support Resources

Student Handbook

The Student Handbook contains information on services, facilities, resources available to students, contact details for key members of staff at Ikon, and other relevant information to assist you with your studies.  You will be provided with a copy of the handbook during your orientation, and it can also be found in the Student Hub in Canvas.

Grievances and Appeals

At Ikon, we are determined to ensure you have a great experience and are successful in your studies. We are committed to providing you with the support you need to feel safe and supported while you study with us.  If you have a grievance or complaint please see a member of our Student Experience Team.  We will always endeavour to find a solution for you, but if you don’t feel satisfied with the outcome, there is a formal Grievance and Appeals policy and procedure available to all students.

If you wish to lodge a complaint or concern about Ikon, you can contact the Tertiary Education Quality and Standards Agency

Reasonable Adjustment

Ikon is committed to providing reasonable adjustments to ensure equal opportunity and participation for students with additional needs that may affect the student learning experience. If you have additional needs, you may be entitled to reasonable adjustments to learning resources, learning environment, teaching method or assessment conditions. Please speak with a member of the Student Experience Team so that we can work with you to provide practical, individualised support to assist you to succeed with your studies.

Emergency Contact Details

If you are witnessing an emergency or a crime, dial 000.  This number is free, and it will direct you to the police, fire, and ambulance services.

  • Emergency (life‑threatening or immediate danger):
    • Call 000 (Police / Fire / Ambulance). 
  • Need help right now?
    • If you feel unsafe, threatened, distressed, or require urgent support, Ikon students can contact Sonder, a 24/7 safety and critical incident support service, call 1800 234 560.
  • Ikon support during class hours (Mon–Fri):
    • Phone: 1300 000 933. Monday to Friday, 8:30am–6:00pm 
    • Email: [email protected]. Monday to Friday, 8:00 am–8:00pm   
    • In person front desk:
      • Sydney Quay Street: 8:30am–8:00pm 
      • Sydney Thomas Street: 8:30am–5:30pm 
      • Melbourne: 8:30am–5:00pm 
      • Brisbane: 8:30am–5:00pm 
      • Adelaide: 8:30am–5:00pm 
  • On‑campus security (Sydney sites):

Useful telephone numbers

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